Gartner analyst: CRM implementation is never done

At the CRM Association Conference in Atlanta, the SearchCRM.com team had a chance to catch up with Gareth Herschel, research director at Gartner Inc. In May, SearchCRM.com is focusing on the challenges involved with deploying CRM, so we asked Gareth for his take on ensuring CRM success post-implementation. Keep an eye on our home page throughout the month for more ideas on how to achieve success with CRM.